30-Day Money-Back Guarantee Refund Policy
Our Promise
We stand behind our Review Management Service and are committed to helping your business improve its online reputation and attract more customers. That’s why every new customer is protected by our 30-Day Money-Back Guarantee.
Eligibility
To qualify for a refund:
- You must request your refund within 30 calendar days of your original purchase date.
- Your account must be in good standing and comply with our Terms of Service.
- The service must not have been used for fraudulent, abusive, or illegal purposes.
- You must have provided any reasonable access or information required for us to activate and deliver the service.
How to Request a Refund
To request a refund, simply contact our support team within 30 days of your purchase. Include:
- Your business name
- The email address associated with your account
- Your order or invoice number
- A brief explanation of why you’d like a refund
Once received, we’ll review your request and respond within 2 business days.
Refund Process
If your refund request meets the requirements of this policy, we will issue a full refund to your original payment method. Most refunds are processed within 5–10 business days, depending on your bank or payment provider.
What’s Included
Your refund covers the amount paid for your initial subscription or setup fee purchased within the first 30 days.
What’s Not Covered
The guarantee does not apply to:
- Renewal payments made after the initial 30-day guarantee period.
- Custom development, website design, branding, logo design, copywriting, advertising, or other custom professional services.
- Third-party charges or fees that are outside our control.
- Accounts terminated due to violations of our Terms of Service.
Service Cancellation
Requesting a refund will also cancel your subscription and terminate access to the Review Management platform and all associated features.
One Guarantee Per Business
The 30-Day Money-Back Guarantee is limited to one refund per business, organization, or customer account. Future purchases are not eligible for additional guarantee claims.
Policy Changes
We reserve the right to modify this Refund Policy at any time. Any changes will apply only to future purchases and will not affect guarantees already in effect at the time of purchase.
If you have any questions about this Refund Policy, please contact our support team before purchasing.
