Effective Date: August 4, 2026
Whalescale Media (“Whalescale Media,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use our services.
By using our website or services, you agree to the practices described in this Privacy Policy.
We may collect the following types of information:
You may voluntarily provide:
Name
Business name
Email address
Phone number
Mailing address
Website URL
Any information submitted through contact forms, scheduling forms, surveys, or customer support.
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages viewed
Time spent on pages
Referring websites
Cookies and similar tracking technologies
We use your information to:
Provide our marketing and technology services
Respond to inquiries
Deliver customer support
Send requested information
Improve our website and services
Process payments where applicable
Prevent fraud and unauthorized activity
Comply with legal obligations
Send service-related communications
Send SMS messages only when you have provided consent
If you provide your mobile phone number and opt in to receive text messages from Whalescale Media, you agree to receive conversational, customer care, appointment, account, or service-related SMS communications.
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying:
STOP
For assistance, reply:
HELP
or contact us using the information below.
SMS consent is not a condition of purchasing any goods or services.
We obtain your consent before sending SMS messages.
Consent may be collected through:
Website forms
Appointment requests
Customer onboarding
Written agreements
Other lawful opt-in methods
We maintain records of consent where required.
Mobile information will not be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes.
SMS consent is never shared with third parties for marketing purposes.
We only share information with trusted service providers necessary to deliver our services (such as hosting providers, CRM platforms, communications providers, and payment processors), and only as needed to perform those services.
We may disclose personal information:
To vendors performing services on our behalf
To comply with legal obligations
To protect our legal rights
During a merger, acquisition, or sale of assets
With your consent
We do not sell your personal information.
Our website may use cookies and similar technologies to:
Improve website performance
Remember user preferences
Analyze website traffic
Improve user experience
You may disable cookies through your browser settings.
We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.
While no method of transmission or storage is completely secure, we work to protect your information using commercially reasonable security measures.
We retain personal information only for as long as necessary to:
Provide requested services
Meet legal obligations
Resolve disputes
Enforce our agreements
Depending on your location, you may have rights to:
Access your information
Correct inaccurate information
Request deletion
Object to certain processing
Withdraw consent where applicable
To exercise these rights, contact us using the information below.
Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of those third parties.
Our services are not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Updates will be posted on this page along with the revised effective date.
Continued use of our services after changes are posted constitutes acceptance of the updated policy.
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:
Whalescale Media
Email: support@whalescale.io
Phone: (928) 821-8642
